1. Information We Collect
- Name: For account creation, profile personalization, and order processing.
- Email Address: For account login, verification, communication, and order notifications.
- Phone Number: For OTP verification, communication, and delivery updates.
- Photos or Videos: For profile, product listings, and live shopping features.
- Precise Location: Delivery address when placing or receiving orders.
- User ID: A unique identifier for account management and sessions.
- Purchase History: Stored for order tracking, receipts, and resolving disputes.
- Product Interaction: Recorded (views, clicks, favorites, cart activity) to improve recommendations.
2. How We Use Your Information
- Enable logins, manage accounts, facilitate orders, and support deliveries.
- Analyze interactions to improve user experience and app performance.
- Track order history, process transactions, and generate receipts.
- Support uploads of photos, videos, and live shopping streams.
- Send order confirmations, delivery updates, OTP codes, and important notices.
3. Sharing of Information
We do not sell your personal data. Information may be shared only in these cases:
- Service providers: For payments (e.g., Paystack, Stripe), delivery, and analytics.
- Legal requirements: When required by law or government request.
- Business transfers: In case of merger, acquisition, or restructuring.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and data at any time by contacting us.
5. Your Privacy Rights
- Access the data we hold about you.
- Request corrections to your personal data.
- Request deletion of your data.
- Withdraw consent for certain uses.
6. Security
We implement reasonable measures to protect your personal information from unauthorized access, loss, or misuse.
7. Children's Privacy
Our services are not directed at children under the age of 13 (or the relevant minimum age in your country). We do not knowingly collect personal data from children.
8. Contact Information
Users are encouraged to contact the relevant department based on their issue. Howyin aims to respond within 48–72 hours.
Howyin Platforms Limited
Legal Department
Accra, Ghana
For urgent requests, please contact our support team directly.